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Calcaneus X-ray

Complaints & Concerns

At X-Ray Associates, we appreciate and value your feedback as it plays a crucial role in our continuous efforts to improve patient services.  If you have any concerns or complaints, please follow our process below.

Complaints and Concerns:

Contact (Ombudsman)  Marlene McCarthy, MRT(R), ACR, General Manager

How to lodge a complaint:

  1. Email:

  2. Phone (289) 553-5040


What to include:

  • Your full name

  • Location of clinic (Vaughan, Harding, Aurora or Newmarket)

  • Modality (X-Ray, BMD, Ultrasound, Nuclear Medicine, or Cardiac)

  • Complaint in detail


Every complaint will be diligently investigated. We are committed to providing timely resolutions and you will be promptly notified of the progress and outcome of the process within a week’s time.

Contact for MOHLTC or by phone (toll-free) at 1-888-662-6613.

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